March 20, 2020
Things have been tough. For everyone. But the love shown for Virgin Atlantic and Virgin Holidays has been incredible, and the messages of support from our amazing customers has kept us all going. We couldn’t be prouder of our people right now. They’ve been working tirelessly, day and night, to make sure our customers are taken care of. They’ve dealt with 137,546 enquiries from people in the last week. They’ve agreed to make personal sacrifices to keep the company going. And still the Virgin spirit has never been stronger. Thank you, everyone. It means the world to us.
Because of the extremely high volume of customers needing our help, please only contact us if you are flying in the next 72 hours. We need to prioritise customers who are travelling imminently. Thank you for your patience as we deal with this unprecedented situation.
Ruby blog is taking a couple of months off. We’ll be back in June with more stories of our people, our planes and the places we fly.