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The Virgin Atlantic Heathrow Clubhouse. Making the best even better

By: Dave Gunner

March 17, 2017

Heathrow Clubhouse

Every month thousands of people pass through our Heathrow Clubhouse. It’s a space where you can relax, work and play before your flight. Where you can treat yourself; have a sauna, a cocktail, and a haircut. You’ll find fine dining and the latest games.  All in the most stylish of settings.

Since we opened the current Heathrow Clubhouse ten years ago, we’ve received a string of awards and accolades for both customer service and design. Heathrow Clubhouse

So how do you improve something our customers love so much? Over the past few weeks we’ve been working on a refresh which sees us extend the  brasserie area, as well as create a much larger deli and self-serve area. We’re also adding more bathrooms and seating. The work is being carried out in stages, and we’re excited to unveil the results of the first completed phase: our brand new brasserie area and concierge desk.

Heathrow Clubhouse Concierge desk

Heathrow Clubhouse Concierge desk

Clubhouse Concierges: Claire Hopkins (left) and Julia Kiteley (right) describe the new space as “glamorous and sparkly, as though we’re sitting among the stars – in both senses!”

“Our regular customers recognise we have a new desk already and are pleasantly surprised.”

Heathrow Clubhouse

Visit our website for more information on our Clubhouses. We look forward to welcoming you there soon.

Heathrow Clubhouse

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Dave Gunner

Dave Gunner

I love telling the story of our people, our planes, our places and our planet through Ruby Blog.

Categories: Our Experience